JBLM Armed Forces Family Action Plan (AFFAP)

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AFFAP is a Service member-wide program put in place to improve Service Member's quality of life. Through AFFAP, all Service members, including active, Reserve, and National Guard , retirees, surviving spouses, DA civilians and their Family members have a forum to voice concerns to JBLM leadership and make recommendations for change.

At Joint Base Lewis McChord it’s called Armed Forces Family Action Plan (AFFAP) as we include all branches of the military. For Army garrisons and higher headquarters the program is known as Army Family Action Plan (AFAP). JBLM AFFAP is a program that gives everyone in the Military Community the opportunity to influence his/her own quality of life and standard of living.

How it works:

The local AFFAP process is made up of delegates from all over the installation, including all Service members, Family — active duty, Reserve, DA civilians, Family members and retirees. All their input and experience goes into working the issues and finding resolutions.
Although some issues take time or are proven unattainable, every issue is reviewed, monitored, and tracked until a resolution is found. About 90% of AFFAP issues are retained and worked at a local level, resulting in ongoing community improvements. Issues beyond the scope of Joint Base Lewis-McChord are forwarded to a higher level of authority.

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AFFAP Issues

Have been responsible for hundreds of legislative, regulatory and policy changes involving the Services and geared towards improving the quality of Service Member's life and enhancing readiness and retention. Among the changes benefiting all JBLM services that have come through AFFAP are pay increases, dental benefits, TRICARE reform, life insurance, housing allowances, standardized Army-wide pregnancy program for Soldiers, Military Spouse Unemployment Compensation, services for Wounded Warriors, enhanced educational opportunities, and more.

AFFAP makes a significant difference. Since AFFAP was created in 1983, over 714 issues have been submitted, resulting in 129 legislative changes, 190 Department of Defense or Army policy changes, and 212 improved programs or services. Over 60% of issues are Service member specific and 65% of issues include all branches of the military, the Dept. of Defense (DoD).

For additional information on issues please e-mail us.

Issue Submissions Needed:

You can submit issues online 24/7 via the AFFAP ISSUE SUBMISSIONS ONLINE FORM . Army OneSource also facilitates AFFAP issues online and makes sure your concerns get the attention they deserve. The information you submit gives senior leadership insight and helps foster a satisfied, informed, and resilient Military Community.

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Make a difference, get involved!

If you are a Service member, retiree, surviving spouse, DA civilian, or Family member — active, Guard or Reserve — you can be part of the AFFAP process.  For more information contact AFFAP via e-mail.

Information & Feedback

To find out more about how you can help, contact AFFAP at usarmy.jblm.imcom.list.dfmwr-armed-forces-action-plan@mail.mil.

There are other ways for you to give feedback about programs and services!

Interactive Customer Evaluation (ICE)

Issues & Concerns Worksheet


AFFAP Issue Management System

AFFAP Issue Management System Quick Start Guide


AFCS Services Locations &
Hours of Operation



“Inspire Change...One Voice at a Time”


Family Resiliency Training for Military Families. Please visit

FOCUS Magazine



Text Club

Our Services

Armed Forces Family Action Plan
Improving military quality of life.

AFFAP Contact

Location Family Resource Center
4274 Idaho Ave., JBLM-Lewis Main
(253) 967-3689